Friday, July 3, 2026

KKH launches app support for suspected food intolerances

KKH Kaufmännische Krankenkasse is expanding its digital care offering for insured members who may be affected by food intolerances. Since 1 July 2026, KKH members aged 18 and over have been able to use the viatolea app if they qualify through a digital eligibility check.

According to the health insurer, around six percent of its insured members had diagnoses in 2024 that may be linked to food intolerances or food allergies. Extrapolated to Germany as a whole, this corresponds to about 4.6 million people. The figure does not include a presumed number of undiagnosed cases.

Ten-week programme with analysis and counselling

The app is designed for people with suspected intolerances such as fructose, lactose or sorbitol intolerance. KKH states that viatolea is a certified medical device and is scientifically based. The core of the service is a structured ten-week programme intended to reduce symptoms and help identify possible triggers.

Users first record meals and symptoms. After about two weeks, the app provides an individual analysis. If needed, a personal nutrition counsellor can then discuss the results with the insured person. Following the analysis, viatolea also offers individual food recommendations, tolerance tests and support with dietary changes.

KKH describes the structured documentation as a potential basis for consultations with physicians. At the same time, it emphasises that suspected food intolerance should still be medically assessed.

Distinguishing intolerance from allergy

The insurer differentiates between intolerances and allergies. In the case of an intolerance, the body cannot process certain food components, such as lactose or fructose, or can do so only to a limited extent. KKH lists abdominal pain, bloating, diarrhoea, headaches and fatigue as possible symptoms.

Food allergies, by contrast, involve the immune system. Typical reactions may include skin rashes, itching, swelling, breathing difficulties or nausea. Common allergens include peanuts, milk, fish, shellfish, soy and wheat. In severe cases, anaphylaxis may occur and immediate medical assistance is required.

Start-up with university roots

Viatolea was developed by a Nuremberg-based start-up that emerged from Friedrich-Alexander-Universität Erlangen-Nürnberg. The app has received several awards, including the HealthCare Award 2024 and recognition as a future care model at the DMEA Nova Award 2025.

KKH provides further information about the service via viatolea.de. Eligible KKH members can use the app free of charge after registering with their insurance number.