Thursday, January 29, 2026

CONCORDIA selects DEPT® as partner for a future-ready digital experience platform

CONCORDIA, one of Switzerland’s leading health insurance providers, has selected DEPT® as its new digital partner. The collaboration aims to comprehensively modernise and strategically enhance CONCORDIA’s online experience.

Over the coming years, DEPT® will drive a wide-ranging digital transformation – from overarching digital strategy and UX design to content and technology. At the heart of the initiative is the creation of a modern, cloud-based experience platform designed to flexibly adapt to the evolving needs of customers and remain scalable for the future.

Redefining access to digital healthcare

The Swiss insurance sector is undergoing rapid digital change, and CONCORDIA is committed to playing an active role in shaping it. With a clear vision, the organisation aims to build a digital presence that is simple, user-friendly and future-proof. The project strengthens the technological foundation, responds to changing customer expectations and the growing use of AI tools, and improves both accessibility and performance.

During the selection process, DEPT® stood out with its holistic approach that seamlessly combines strategy, design and technology. Key factors included proven expertise in Adobe Experience Manager, cloud architectures, accessible digital design, as well as deep knowledge in data, SEO and GEO.

“With this partnership, CONCORDIA is laying the foundation for the next chapter of our digital transformation. We are creating a digital experience that is intuitive, inclusive and deeply customer-centric – strengthening the CONCORDIA brand in the process.” Benjamin Heimgartner, Head of Marketing, CONCORDIA

Shaping the future of healthcare

Customer proximity is at the core of the project. The new website aims to make complex insurance information clearer, more understandable and more accessible, while continuing to emphasise personal advice – both online and at around 160 locations across Switzerland and the Principality of Liechtenstein.

By moving to Adobe Experience Manager in the cloud, CONCORDIA combines user-friendly design with a modern, flexible architecture. This will enable users to access relevant information and services more quickly and easily in the future.

“This collaboration represents trust built through design and technology. Together, we are developing a platform that brings empathy, simplicity and performance together – setting new benchmarks for digital experiences in healthcare.” Yann Wanner, Director of Business Development, DEPT®

Through this partnership, DEPT® further strengthens its presence in the healthcare and insurance sector and continues its success story in the DACH region, including projects for Lufthansa, BioNTech, Mammut and Switzerland Tourism.